This 3-day interactive face-to-face course teaches the fundamentals of improving safety culture using the award-winning Hearts and Minds toolkit. It covers the fundamentals of safety culture change, focusing on the various stages of a culture change programme, from design to implementation and review.
Facilitated by developers of the Hearts and Minds toolkit, the course covers the fundamentals of safety culture change, focusing on the various stages of a culture change programme, from design to implementation and review and allows you to learn from some of the leading experts in safety culture change.
Illustrated with case studies and examples from the course facilitators’ own experiences, you will also have the opportunity to create their own bespoke safety culture improvement plan for implementation in their own organisations. You will receive a certificate upon completion.
What is Hearts and Minds?
The Hearts and Minds toolkit is designed to help organisations to improve their HSE performance by:
- Leading the way – the ‘route to the top’ of the HSE culture ladder
- Providing the process and tools to facilitate safety culture change and improvement
The Hearts and Minds Toolkit enables you to create a truly proactive and generative approach to HSE management in your organisation. Learn more by visiting the Hearts & Minds website and freely downloading the Winning Hearts and Minds Roadmap.
Format
Length
Date
Location
Member
price
Non-Member
price
Face-to-face
N/A
20/05/25 - 22/05/25
London
Member price: £1650.00 + VAT
£1650.00 + VAT
Non-Member price: £2070.00 + VAT
£2070.00 + VAT
Face-to-face
N/A
14/10/25 - 16/10/25
London
Member price: £1650.00 + VAT
£1650.00 + VAT
Non-Member price: £2070.00 + VAT
£2070.00 + VAT
Agenda
Day 1 - Raising awareness
- Introduction to safety culture change
- Raising awareness and getting manager buy-in
- Leadership engagement in culture change
- Overview of the Hearts and Minds toolkit
- Developing a customised plan for cultural change in your organisation
Day 2 - Preparation and implementation
- Full demonstration of the Understanding Your Culture tool
- Using the Making Change Last tool
- Facilitation advice and practicalities; Hearts & Minds support materials
- Preparation to co-facilitate part of a Hearts and Minds workshop
Day 3 - Implementation and review
- Guided run-through of two Hearts and Minds tool workshops
- Sustaining a culture change programme; Monitoring and reviewing the results
- Review of the course and question and answer session
Assessment:
In order to achieve a course pass, attendees will be assessed on the following items:
- Development of a (real or hypothetical) hearts and minds programme plan for culture change
- Active participation in Hearts and Minds workshops and delivery of an exercise from a Hearts and Minds tool.
What will I learn?
- Fundamentals of safety culture change, including consideration of the various stages of a culture change programme, from design to implementation and review
- An appreciation of the Hearts and Minds ‘ethos’ and an overview of the entire Hearts and Minds toolkit
- An understanding of the different Hearts and Minds tools and their use
- How to lead Hearts and Minds workshops in your own organisation
- How to produce a customised plan for implementing cultural change in your organisation
Who is this suitable for?
- Anyone with responsibility for leading or facilitating safety culture development and change
- Anyone interested in learning more about designing a cultural change programme
- Health and Safety Managers
- Senior Operational Leaders
- Trainers
- Safety Champions
How good is it?
As part of the course, delegates get the opportunity to create their own bespoke safety culture improvement plan for practical implementation in their own organisations.
Tutor profile
Professor D Parker
Prof. Dianne Parker is an independent consultant who has worked in the field of organisational safety culture for over 15 years. She was one of the original team that worked on developing the Shell Hearts and Minds toolkit, during her time as a member of staff on the School of Psychological Sciences at the University of Manchester. Dianne is an applied social psychologist with 30 years experience researching the psychological aspects of safe behaviour in a range of high risk industries. She has worked with a range of multinational organisations with high-hazard activities to improve their organisational safety culture and leadership. Industries include energy, petrochemicals, defence, mining, transport, manufacturing and healthcare. She has experience of working in most regions of the world. Her key areas of activity and expertise include: organisational safety culture assessment and improvement; building capability in safety culture improvement through training and coaching; understanding the attitudes and behaviour of individuals and groups that lead to increased risk, especially with respect to the violation of safety procedures and rules; and the psychology of driver behaviour.
Dr M Lawrie CPsychol
Dr. Matthew Lawrie is an independent consultant who has worked in the field of organisational safety culture for over 15 years. He was one of the original team that worked on developing the Shell Hearts and Minds toolkit, while he was working towards a PhD at the University of Manchester, and then subsequently as a Post-Doctoral researcher. Matthew is a Chartered Member of the British Psychological Society, and works with multinational organisations with high-hazard activities to improve their organisational safety culture and leadership. His work has mainly been in the global energy industry, as well as aggregates and concrete, mining and healthcare. He has extensive experience of working in many different regions of the world, including America, China, India, Africa and Europe. His key areas of activity and expertise include organisational safety culture assessment and improvement; supporting and coaching leaders and managers to improve their impact on culture; facilitating development of appropriate culture improvement actions and assisting in their implementation by organisations; and building capability in safety culture improvement through training and coaching.
“I felt this course was an excellent course for practitioners. The trainer was excellent and taught us how to best use the tools.”
Anonymous
“Great facilitator, with excellent knowledge. Lots of discussions throughout the course and practical experiences shared.”
Anonymous
“This course was excellent – I appreciated the open and frank conversations. Trainer was full of experience and knowledge. The tools are well established and are constantly being developed.”
Anonymous
“The course gives a detailed insight into the way safety can be improved using techniques that can generate a real culture shift in the workforce. I thoroughly recommend it for organisations that are serious about moving the dial on safety and reducing Lost Time Injuries and accidents.”
Anonymous