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"A how-to guide on customer-centricity in the energy industry” EI South Wales YPN

Branch event
  • South Western,South Wales & C.
  • <p>Barclays Eagle Labs, First Floor, Brunel House, Fitzalan Road, Cardiff, CF24 0EB</p>
  • 26-09-2019
    /
    26-09-2019
  • 17:30 - 20:00
  • Book now

This event aims to discuss the topics surrounding customers in the energy industry and how different organisations are going back to the drawing board in order to put the customer first. We will hear from two companies, Surple and SeroEnergy about their ambitions for a more customer-centric energy system.

The energy transition isn't going to be easy without truly understanding how we as consumers are currently interacting with our energy supply, what we expect to change and what we will demand in the future. 

With rising energy prices becoming the norm, people are becoming more disillusioned than ever before with their energy suppliers. The energy sector, as a whole, needs to be thinking more about how energy is being used by consumers and what they can do to improve customer experience. Energy-as-a-Service is a term that is being thrown around a lot but what does it really mean? And how are organisations looking to fill this gap in the market? 

This event aims to discuss the topics surrounding customers in the energy industry and how different organisations are going back to the drawing board in order to put the customer first. We will hear from two companies, Surple and SeroEnergy about their ambitions for a more customer-centric energy system.

Peter Allan, Managing Director at Surple, will be talking about their experiences as a software startup in the energy industry and the processes behind designing energy management software that really works for it’s users.

James Williams, Managing Director at SeroEnergy, will be talking through the way they are creating more energy-efficient systems for social housing, helping communities and homes to thrive.

If you are a student or a young professional in the energy industry do not hesitate to attend this event. All together can create a strong network to share knowledge and good practices in South Wales.

Contact details:

Book now